It will take 48 hours for tracking information to be available.
If you have not received your order within 40 days of receiving the shipping confirmation email, please contact us at lea@hikariha.com with your name, invoice, order address and order number, and we will check it for you.
RESTITUTIONS, REFUNDS AND EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In order to qualify for a return, your item must be in the same condition in which you received it, or unused and in its original packaging. You will also need the receipt or proof of purchase.
Some of our products cannot be returned:
Gift Cards
Consumable item
Personalized products
To initiate a return, please contact us at lea@hikariha.com
To avoid long waiting days and facilitate exchanges, we ask that you format your return email in this format:
Title : Return order #0000
Order email:
Reason for return:
Photo of products received:
Give us as much detail as possible about your order.
You can always contact us for any return inquiries atlea@hikariha.com
